ES LASER supports its customers all over the world, throughout the life cycle of their laser machines.
Our multilingual engineers and technicians (English, German, French) provide technical support worldwide.
ES LASER proposes a full range of services to ensure optimal and sustainable performance. On site or remotely, our specialists intervene within short deadlines.
Technical Support
With a wealth of experience and excellence, our team offers personalised, responsive and reliable technical support to all our clients.
Our specialists are experienced and continuously trained in the latest laser innovations.
Remote: remote assistance and remote maintenance, computer updates, training, etc.
Assistance: Rapid or scheduled on-site intervention, repair in our workshops, on-site installation, technical upgrading of equipment, etc.
Services: Curative or preventive maintenance, supply of spare parts, manuals, etc.
Remote maintenance
To ensure that your laser is working properly and preventively, we offer you personalized services:
- Specific and standard maintenance contract,
- Telecare contract,
- Site relocation assistance,…
Each ES LASER is equipped with a program called “AnyDesk”.
This allows our technicians to act in remote assistance with you, in real time, anywhere in the world.
All that is required is that the machine is connected directly to a high-speed Internet connection. AnyDesk is supplied on a USB stick for those types of Lasers that do not have a PC. And, for those types of Lasers that have a PC, it is already installed.
This connection allows us to diagnose the malfunction and to proceed, if necessary, to adjustments or even updates…
In 2021, 85% of technical assistance was carried out remotely.
Hotline – Remote connection
Our highly trained Specialists answer your questions and provide the support you need around the world.
We also offer other remote services:
- Remote machine diagnostics,
- Ordering spare parts,
- Training, …
Our specialists are available to advise and assist you at any time by phone or e-mail, from technical assistance to spare parts advice to on-site or in-house repairs.
A question, a need, contact our experts:
+33 (0)5 56 64 40 29 –
contact@eslaser.com – From Monday to Friday – 8am to 6pm
FAQ
What is the ES LASER technical support number?
+33 556 644 029 – contact@eslaser.com
In which countries does ES LASER offer technical support?
ES LASER supports its customers all over the world, throughout the life of their laser machines.
Do the laser machines manufactured by ES LASER offer assistance in troubleshooting?
Each of our laser machines is equipped with a program called “AnyDesk”. This program allows our engineers to act in remote maintenance with you, in real time, anywhere in the world.
All that is required is that the machine is connected directly to a high-speed Internet connection.
How does ES LASER manage breakdowns?
More than 85% of breakdowns are solved by telephone assistance with remote control of the machine; when necessary, our technicians travel to the customer’s site, anywhere in the world, in the shortest possible time.